order information

📦 Shipping & Delivery – samaki originals

Shipping with love & care from our studio in Mallorca 🌿
All orders are carefully packaged and handed over to the shipping service provider within 24–48 working days .

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🇩🇪 Germany

🚚 DHL Parcel Connect · 3–4 working days

• €0.00 – €49.99 → €9.90

• €50.00 – €79.99 → €7.90

• €80.00 – €99.99 → €5.90

• from €100.00 → free

⚡ DHL Express · 1–2 working days → €38.90

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🇦🇹 Austria

🚚 DHL Parcel Connect · 4–5 working days

• €0.00 – €49.99 → €11.90

• €50.00 – €79.99 → €9.90

• €80.00 – €99.99 → €7.90

• from €100.00 → free

⚡ DHL Express · 1–2 working days → €43.98

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🇪🇺 European Union

(all EU member states except Germany, Austria & Italy)

🚚 DHL Parcel Connect · 4–8 working days
(Delivery time depends on the destination country)

• €0.00 – €49.99 → €11.90

• €50.00 – €79.99 → €9.90

• €80.00 – €99.99 → €7.90

• from €100.00 → free

⚡ DHL Express · 1–2 working days → €43.98

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🇮🇹 Italy

🚚 DHL Parcel Connect · 3–5 working days

• €0.00 – €49.99 → €19.90

• €50.00 – €79.99 → €15.90

• €80.00 – €120.99 → €9.90

• from €130.00 → free

Note: Different prices apply to Italy due to increased shipping costs.

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🇨🇭 Switzerland & 🇱🇮 Liechtenstein

🚚 Postal delivery including customs clearance · 6–8 working days

• €16.98 flat rate

Import duties, customs fees and VAT may apply and are to be borne by the recipient.

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🇪🇸 Spain (Mainland & Balearic Islands)

🚚 DHL Parcel Iberia · 2–4 working days

• up to €99.99 → €7.90

• from €100.00 → free

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Important instructions

• Shipping is directly from our samaki studio in Mallorca.

• All shipments are sent with tracking.

• DHL Parcel Connect is our preferred shipping method within Europe.

• DHL Express is our premium service for urgent orders.

• Delivery times are to be understood as non-binding guidelines.

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📍 Shipment tracking & delivery notification (DHL)

After shipment, you will automatically receive an email with your tracking information.

You can use the included link to:

• View the current shipment status

• track the expected delivery day

• Adjust delivery options depending on the region

➡️ This way you retain full control over your delivery at all times.

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💳 Payment methods

credit card
Visa · Mastercard · American Express · Diners Club

PayPal
Pay securely and quickly – also by credit card or direct debit.

Klarna
Purchase on account (30 days, credit check)

Instant bank transfer / Pay Now

Prepayment / Bank transfer
You will receive the payment details by email after completing your order.
Shipping will take place after payment has been received.

Bank details:
Deutsche Kreditbank
IBAN: DE30 1203 0000 1052 5709 40
BIC: BYLADEM1001

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🔁 Cancellation & Return

You can cancel your order within 30 days of receipt .

Requirements:

• unworn & undamaged

• carefully packaged

The buyer bears the return shipping costs.
Shipping costs are non-refundable.

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🎁 Gift service

Every order is lovingly packaged free of charge – in keeping with the season.
Upon request, we can also send your gift directly to the recipient 💛